Starbucks has coffee shops all over the world. There are
more than 28,000 locations and 76 markets from Shanghai to Guantanamo Bay and
in China. New Starbucks location opens up every 11 hours. But there is one
continent that seems uninterested in the hype over the Seattle based coffee chain
and that continent Is Australia. it’s proven to be one of the toughest markets
in the world to break into, so tough in fact that Starbucks closed more than
two-third of its stores on the continent back in 2008. so, what went so wrong
with Starbucks in Australia. To answer that let us go back to July of 2000,
when Starbucks opened its 1st shop in Sydney from there it expanded
fast. By 2008 Starbucks has 87 stores across the continent. But the problem was that
they tried to grow the empire too fast, Starbucks rapidly opened up multiple locations
instead of slowly integrating them into the Australian market. when they launched,
they launched too rapidly and didn’t give the consumer an opportunity to really
develop an appetite for Starbucks brand, they also move into regional areas
into outer suburbs of major cities and so for the Australian consumer it was
almost like it was too available for them. The need for Starbucks wasn’t an
organic growth which is what we saw in the US.
In its first seven years in Australia Starbucks accumulate
$105 million in losses. by 2007 Starbucks Australia was hanging on by a thread
taking big loans from US, totaling up to $54 million and in 2008 Starbucks
announced it was shutting down 61 stores. But of course, 2008 was a difficult
time for business due to financial crisis along with Australia closures, Starbucks
also closed 600 underperforming American stores. But even still such a retreat
in Australia was embarrassing for the brand, when you're shutting down 75 stores,
for the Australian consumer when they did leave the market or at least number
of bestowals were shut down and didn’t really care partly because Australians
are spoiled for choice when it comes to coffee Australia's coffee market is one
of the biggest in the world. The industry is expected to hit more than $6
billion in total revenue in 2018.
They’ve been immersed in nuances of café culture since the mid-1900s
when Italians and Greek began traveling to country. the immigrants introduced
were fully engulfed in café culture. They’ve also grown accustomed to speciality
menu items like a flat white or an Australian macchiato. So cafes in Australia were
born out of like the Italian culture of, you know meeting of friends and
knowing your local barista and it begin kind of like a local meeting place where everyone knew
each other and that coffee was just a
part of that and Starbucks come in with what is more of an American style like coffee
culture which is essentially just like coffee is a product, coffee is a
commodity, coffee is like perk me up in the morning it’s caffeination. Starbucks
has had a basic menu and offered more sugar drinks which most Australians didn’t
like. In Australia where your local tasted are different so they don’t really
want a coffee that’s hundreds of ounces with lots of sugar in it, they want
something a little more sophisticated plus Starbucks charge more than local cafes.
So, Australians instead opted to pay less for coffee they liked from a local
because they trusted them.
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